Privacy Policy

Last Updated: August 27, 2025

1. Introduction

Welcome to Craftsy.ie (“we,” “our,” or “us”). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace website, including any other media form, media channel, mobile website, or mobile application related or connected to Craftsy.ie.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • List items for sale
  • Purchase products
  • Sign up for newsletters
  • Contact customer service
  • Participate in promotions or surveys

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Account preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages visited
  • Time and date of visits
  • Referring website addresses

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These tools help us improve our website, provide better service, and enhance your user experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our marketplace services
  • Processing transactions and fulfilling orders
  • Setting up and managing your account
  • Communicating with you about products, services, and promotions
  • Responding to your inquiries and providing customer support
  • Sending administrative information and updates
  • Personalizing your experience and delivering relevant content
  • Monitoring and analyzing usage patterns and trends
  • Protecting against fraud and unauthorized access
  • Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

As a marketplace, certain information is shared between buyers and sellers to facilitate transactions. This includes usernames, communication messages, shipping addresses, and transaction details.

4.2 Service Providers

We may share information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.

4.3 Business Transfers

If Craftsy.ie is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Objecting to or restricting certain processing activities
  • Requesting data portability
  • Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Children’s Privacy

Craftsy.ie is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to countries outside of your country of residence, including Ireland and other countries where Craftsy.ie operates.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They help us analyze how users interact with our site and allow us to recognize you when you return.

10.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly and cannot be turned off in our systems.
  • Performance and Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences.
  • Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

10.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Craftsy.ie

Email: contact@craftsy.ie

Address: Clonroosk Abbey, Portlaoise, Co.Laois, Ireland

12. GDPR Compliance

As a business operating in Ireland, Craftsy.ie complies with the General Data Protection Regulation (GDPR). This means you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data
  • Restrict processing of your personal data
  • Data portability
  • Object to processing of your personal data

To exercise any of these rights, please contact us using the information in the “Contact Us” section.

13. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.